At Dreamforce, Salesforce and NVIDIA announced Koa—Salesforce’s first CRM reasoning model for Agentforce—built by post-training NVIDIA Nemotron 3 Super on a proprietary synthetic corpus modeled on nearly three decades of CRM deployments. Salesforce says Koa matches or exceeds leading models on its CRM benchmark with about 3× fewer CRM-action errors, targets complex multi-step workflows and tool use, and was trained with no customer data. The partners are also bringing Nemotron-based models and accelerated computing into Missionforce for private-cloud and air-gapped government use. Koa is in pilot now.

Key Takeaways

  • ✓Koa is Salesforce’s first CRM reasoning model for Agentforce, post-trained on Nemotron 3 Super
  • ✓CRM benchmark: matches/exceeds leading models with ~3× fewer CRM-action errors; no customer data used
  • ✓Nemotron + accelerated compute also headed to Missionforce; Koa is in pilot
ADSponsored